Lesson 5 · 20 min

The Human Interface: AI Experiences People Adopt

“People don't adopt capabilities — they adopt experiences that speak their language at the moment of need.”

Whether the audience is employees or customers, AI wins adoption through experience design: communicating in the channel and modality that fits the moment — text, visual, voice, or a blend — and transitioning between them without losing the thread. This lesson applies interface craft to the two audiences every business serves.