Lesson 5 · 20 min

The Human Interface: AI Experiences People Adopt

Adoption is won by experience design: the right channel — text, visual, voice — for each role and moment, with context carried across every transition. One chat box for everyone fits almost no one.

The gist

Match the modality to the role: voice for sellers, visuals for execs, structure for analysts
Select the one right channel per moment — don't stack them
Carry context across every handoff, or trust dies there

This lesson is for members

Lesson 1 is free for everyone. Enrollment is currently closed — members can sign in to continue.